Refund Policy

1. Overview

At PortraitStudioAI, we want you to be satisfied with our service. This Refund Policy outlines when and how you can request a refund for purchases made on our platform.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

• You experienced a technical failure that prevented you from receiving your generated portraits.
• You were charged incorrectly or multiple times for the same purchase.
• You accidentally purchased a subscription within 14 days and have not used the service.

3. Non-Refundable Cases

Refunds will generally not be provided in the following cases:

• You are dissatisfied with the artistic style or quality of AI-generated portraits (results vary and are subjective).
• You have already downloaded or used the generated content.
• You violated our Terms of Service, resulting in account suspension.
• Gift card or promotional credit purchases.

4. Subscription Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future billing; you will retain access until the end of your current billing period. Subscription fees are generally not refunded for partial months.

5. How to Request a Refund

To request a refund, contact our support team at support@portraitstudioai.com with your order details, account email, and a brief explanation. We aim to respond within 3–5 business days.

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. The exact timing depends on your payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page. Continued use of the service after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at support@portraitstudioai.com.